Privacy Policy

Last Updated: September 16, 2026

Welcome to Bewafa Food Delivery ("Bewafa", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application, website, and related services (collectively, the "Services").

By using Bewafa, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Services:

Personal Information

• Name

• Mobile number

• Email address

• Delivery address

• Location information

• Account login information

• Profile information

Order Information

• Food and restaurant orders

• Order history

• Delivery instructions

• Billing and transaction information

• Coupons and promotional activity

Payment Information

Payments may be processed through third-party payment service providers. We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

Payment providers may collect and process payment information according to their own privacy policies.

Device and Technical Information

We may automatically collect:

• Device type and model

• Operating system

• IP address

• App version

• Device identifiers

• Crash reports

• Log information

• Approximate location

• Usage and interaction information

2. Location Information

Bewafa may request access to your location to:

• Show restaurants available in your area

• Determine delivery availability

• Provide accurate delivery services

• Track an active delivery

• Improve the Services

You may disable location access through your device settings. However, some features may not function correctly without location access.

3. How We Use Your Information

We may use collected information to:

• Create and manage your account

• Process and deliver orders

• Communicate about orders

• Provide customer support

• Process payments and refunds

• Verify accounts and transactions

• Prevent fraud and misuse

• Improve our application and Services

• Personalize your experience

• Send important service notifications

• Send promotional communications where permitted

• Analyze usage and performance

• Comply with applicable laws and legal requirements

4. Sharing of Information

We may share relevant information with:

• Restaurants and food partners for order preparation

• Delivery partners for order delivery

• Payment processors

• Cloud hosting and technology providers

• Analytics and communication service providers

• Customer support providers

• Government authorities when legally required

We only intend to share information reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone product.

5. Restaurant and Delivery Partners

When you place an order, information necessary to fulfill that order may be provided to the relevant restaurant and delivery partner, including your name, contact information, delivery location, and order details.

6. Communications

We may contact you through:

• SMS

• Phone calls

• Push notifications

• Email

• WhatsApp or other communication channels

These communications may relate to orders, account security, customer support, or promotional offers.

You may opt out of certain promotional communications where applicable. Transactional and essential service communications may still be sent.

7. Cookies and Similar Technologies

Our website and Services may use cookies, SDKs, analytics tools, and similar technologies to improve functionality, security, performance, and user experience.

8. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based service can guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our Services

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Meet legal and regulatory requirements

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

10. Children's Privacy

Our Services are not intended for children who are unable to legally use such services independently.

If we become aware that personal information has been collected from a child in violation of applicable law, we may take appropriate steps to delete such information.

11. Third-Party Services

Our Services may contain integrations or links to third-party services, including payment providers, maps, analytics providers, communication services, and other technology providers.

We are not responsible for the privacy practices of independent third parties. You should review their respective privacy policies.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain information

• Request correction of inaccurate information

• Request deletion where legally permitted

• Withdraw certain permissions

• Opt out of certain promotional communications

Requests may be submitted through the customer support channels made available by Bewafa.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version may be published through our application or website.

Your continued use of the Services after an update constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

14. Contact

For privacy-related questions or requests, please contact Bewafa Food Delivery through the customer support/contact options provided within the application or website.