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Terms and condition

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Terms & Conditions

Last Updated: September 16, 2026

Welcome to Bewafa Food Delivery. These Terms & Conditions ("Terms") govern your access to and use of the Bewafa mobile application, website, and related services ("Services").

By creating an account or using the Services, you agree to these Terms.

1. About the Service

Bewafa is a technology platform that facilitates food ordering and delivery between customers, restaurants/food partners, and delivery partners.

Depending on availability, Bewafa may also provide additional services or features.

2. User Account

You may be required to create an account to use certain Services.

You are responsible for:

  • Providing accurate information

  • Maintaining the confidentiality of your account

  • Keeping your phone and account secure

  • All activity carried out through your account

You must not use another person's account without authorization.

3. Ordering

When you place an order:

  1. You select food or other available items.

  2. The order is submitted through Bewafa.

  3. The restaurant/food partner receives the order.

  4. The restaurant may accept or reject the order.

  5. If accepted, the order is prepared and delivered.

An order is not guaranteed until it has been accepted/confirmed.

4. Food and Product Information

Restaurants and food partners are primarily responsible for:

  • Food preparation

  • Ingredients

  • Food quality

  • Quantity

  • Packaging

  • Allergen information

  • Compliance with applicable food laws

Images, descriptions, prices, availability, and other information may occasionally contain errors or changes.

5. Prices

Prices shown on the platform may change from time to time.

The final payable amount may include applicable:

  • Item prices

  • Taxes

  • Delivery charges

  • Packaging charges

  • Platform/service charges

  • Other applicable charges

The applicable amount will normally be displayed before order confirmation.

6. Promotions and Coupons

Promotional offers, discounts, and coupons may have specific eligibility requirements, expiry dates, usage limits, minimum order values, or other conditions.

Bewafa may cancel or reject a promotion where it reasonably determines that the offer has been misused, duplicated, fraudulently obtained, or used contrary to its terms.

7. Delivery

Delivery times are estimates and may be affected by:

  • Restaurant preparation time

  • Traffic

  • Weather

  • Delivery partner availability

  • Incorrect customer information

  • Location/accessibility issues

  • Events outside our reasonable control

We do not guarantee an exact delivery time unless expressly stated otherwise.

8. Customer Responsibilities

Customers must:

  • Provide a correct delivery address

  • Provide accurate contact information

  • Be available to receive the order

  • Provide reasonable access to the delivery location

  • Check the order upon delivery

  • Not misuse the platform

If a customer is unavailable or provides an incorrect address, additional delivery attempts or other consequences may apply.

9. Cancellation

Orders may be cancelled subject to the cancellation rules applicable to the particular order.

Once food preparation has started, cancellation may not be permitted or may result in charges.

Bewafa may cancel an order due to:

  • Restaurant rejection

  • Unavailability of items

  • Lack of delivery availability

  • Incorrect or incomplete information

  • Payment problems

  • Suspected fraud or misuse

  • Operational or technical issues

  • Events outside reasonable control

10. Refunds

Where a refund is approved, it may be processed according to the Refund & Cancellation Policy.

Refund processing time may depend on the payment method and financial institution.

11. Payments

Payments may be processed through third-party payment providers.

You agree to provide valid payment information and authorize applicable charges for confirmed orders.

Bewafa may restrict certain payment methods in cases of suspected fraud, misuse, chargebacks, or security concerns.

12. Prohibited Activities

You must not:

  • Use the Services for unlawful purposes

  • Create fake accounts

  • Provide false information

  • Attempt unauthorized access

  • Interfere with the platform

  • Reverse engineer or modify the application

  • Abuse promotional offers

  • Submit fraudulent refund claims

  • Harass restaurant or delivery partners

  • Use the Services to distribute prohibited or illegal material

13. Intellectual Property

The Bewafa name, logo, application design, software, graphics, text, trademarks, and other platform content may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, or commercially exploit such content without appropriate authorization.

14. Third-Party Restaurants

Restaurants listed on Bewafa are independent businesses unless expressly stated otherwise.

Bewafa may facilitate the ordering and delivery process but does not necessarily own or operate the restaurants listed on the platform.

15. Limitation of Liability

To the extent permitted by applicable law, Bewafa will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Services.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

16. Service Availability

We may temporarily suspend, modify, or discontinue portions of the Services for maintenance, upgrades, security, operational reasons, or other circumstances.

17. Account Suspension

Bewafa may suspend or terminate an account where there is reasonable evidence of:

  • Fraud

  • Abuse

  • Repeated policy violations

  • Unauthorized use

  • Payment misuse

  • Conduct that threatens users, restaurants, delivery partners, or the platform

18. Force Majeure

Bewafa will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, technical failures, network outages, or other extraordinary events.

19. Governing Law

These Terms shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts having legal jurisdiction over the matter.

20. Changes to Terms

We may update these Terms from time to time. Updated Terms may be published through the application or website.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms to the extent permitted by law.

21. Contact

For questions regarding these Terms, please contact Bewafa Food Delivery through the customer support/contact options provided within the application or website.